1. General principle
Cancellation conditions may vary depending on the booked service, its progress, the remaining time before fulfilment and resources already committed.
2. Cancellation by the customer
Where a cancellation feature is available, customers should use it from their VORIK account or contact support. Any applicable charges should be determined according to the conditions presented for the relevant booking.
3. Cancellation by a driver or partner
Where a driver, owner or partner can no longer fulfil a confirmed service, VORIK may seek an alternative solution where possible or take appropriate action regarding the booking.
4. Cancellation by VORIK
A booking may be cancelled where fulfilment is impossible, presents a safety risk, results from an obvious error or suspected fraud, or where circumstances reasonably prevent the service from being provided.
5. Refunds
Where payment has already been made and a refund is applicable, VORIK reviews the transaction, booking status and applicable service conditions before approval. A refund may be full or partial depending on the circumstances and amounts already committed.
6. Processing time
After a refund is approved, the time required for funds to appear may depend on the payment method, financial institution or payment provider. These external processing times are not always under VORIK’s direct control.
7. Disputes
To dispute a cancellation, fee or refund, contact VORIK and provide the information required to identify the relevant booking and transaction.
8. Support
Cancellation and refund requests may be submitted through our Contact and Support page.