If there is an immediate threat to life or safety, contact the appropriate local emergency services first. Use VORIK’s emergency or incident-reporting functions when it is safe to do so.
Report an issue related to a ride, payment, driver, vehicle or your experience with VORIK. Give us enough information to identify and review the situation.
If there is an immediate threat to life, personal safety or an urgent medical situation, contact the appropriate local emergency services first. VORIK support is not an emergency service.
This helps you provide the most useful information in your report.
Include enough information to identify the event. If the issue concerns a specific ride, include the booking or trip reference when available.
Keep this reference for future communication with VORIK support.
These answers come from the VORIK Help Center.
If there is an immediate threat to life or safety, contact the appropriate local emergency services first. Use VORIK’s emergency or incident-reporting functions when it is safe to do so.
Use the Report an Issue or Safety pathway and provide the trip, account or vehicle information necessary to identify the event.
Use the lost-item or support process as soon as possible and provide the relevant trip information. Do not publish sensitive personal information publicly.
Prioritise personal safety and appropriate emergency services. When safe, report the incident through VORIK with the relevant trip and vehicle details so the platform record can be reviewed.
Use the safety-reporting channel and identify the trip whenever possible. For immediate danger, prioritise local emergency assistance.
VORIK processes information needed to operate and support platform services according to its Privacy Policy and applicable data-protection requirements.
Do not repeatedly submit the same transaction without checking its status. Review the payment state in VORIK and contact support if the outcome remains unclear.
Use the Help Center, Contact page or the support pathway associated with your VORIK account or active service.
Explore the Help Center or contact VORIK through the appropriate support channel.