01
Before
Verify trip details
SAFETY AT VORIK
Safety at every stage of the journey.
Clear information, responsible behaviour and access to the right support channel help create a safer mobility experience for everyone.
In an immediate threat to life or physical safety, contact the appropriate local emergency services first.
VORIK
Safety Journey
02
During
Stay informed
03
After
Review or report
Journey information
Vehicle
Check displayed details
Driver / Partner
Confirm before departure
Verify. Stay aware. Speak up.
Simple checks before, during and after a journey can help you identify problems early and use the appropriate support path.
Confirm before you go.
Check the vehicle, driver or partner information displayed to you and make sure the journey details match your request.
- Check displayed trip details
- Confirm the expected vehicle or provider
- Do not ignore important mismatches
Stay informed.
Use the journey information available in VORIK and remain aware of behaviour or conditions that create a safety concern.
- Follow available trip information
- Pay attention to significant changes
- Use the appropriate support path when needed
Review and report.
Where available, use trip feedback or the VORIK support channels to communicate concerns about your experience.
- Review your completed journey
- Provide appropriate feedback
- Report serious concerns
Safer mobility takes everyone.
FOR RIDERS
Know what to check.
Review the information available for your request before beginning the journey and use support channels when something does not look right.
Explore riding with VORIK
FOR DRIVERS
Operate responsibly.
Drivers should keep their onboarding information accurate, use the appropriate vehicle and follow applicable road and safety requirements.
Explore driving with VORIK
VEHICLES & FLEETS
Operational responsibility matters too.
Vehicle owners and fleet operators play an important role in keeping vehicle information, driver assignments and operational records accurate.
Explore Fleet & Business
VORIK
Vehicle readiness
Vehicle information
Keep operational information accurate.
Driver assignment
Use the correct driver and vehicle relationship.
Operational attention
Address relevant vehicle or maintenance issues.
Use the right response for the situation.
Identify the situation
Determine whether the concern is a service issue, safety concern or an immediate emergency.
Use VORIK support
For non-emergency concerns, use the appropriate VORIK support or issue-reporting channel.
Immediate danger
If life or physical safety is immediately threatened, contact the appropriate local emergency services first.
IMMEDIATE DANGER
Emergency services come first.
VORIK support is not a replacement for police, medical, fire or other emergency services. If someone is in immediate danger or requires urgent medical attention, contact the appropriate local emergency service first.
COMMUNITY
Respect belongs on every journey.
Responsible behaviour between riders, drivers, vehicle owners and partners contributes to a better mobility environment.
Community Guidelines
SAFETY FAQ
Safety questions, clearly answered.
Find guidance about safety, reporting concerns and using the appropriate support channel.
Visit Help CenterOpen VORIK, choose the mobility service available for your journey, provide your pickup and destination information, review the information shown and continue with the booking flow.
Start the driver onboarding journey from VORIK’s driver area. You will be guided through the information and verification steps required for the activities you intend to provide.
If there is an immediate threat to life or safety, contact the appropriate local emergency services first. Use VORIK’s emergency or incident-reporting functions when it is safe to do so.
VORIK can present different mobility options according to availability and local operating conditions. The service description displayed during booking indicates the applicable journey type.
Required documents can vary according to activity type, vehicle, jurisdiction and verification status. The onboarding interface displays the documents currently required for your situation.
Use the Report an Issue or Safety pathway and provide the trip, account or vehicle information necessary to identify the event.
When an estimate is available, VORIK displays pricing information before confirmation. Actual pricing may depend on the selected service, route, availability and applicable pricing conditions.
Use the lost-item or support process as soon as possible and provide the relevant trip information. Do not publish sensitive personal information publicly.
VORIK SAFETY
See something that concerns you?
Use the appropriate VORIK channel to report a non-emergency safety or service concern.